According to T-Mobile, many of their U.S. mobile customers are experiencing problems making calls and receiving text messages. This all started at about 5:30 PM EST and they are reported to be working diligently to repair the issues in a timely manner:
We’re making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions.
Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption.
We sincerely apologize for the inconvenience that this has caused our customers.
Earlier today I started getting text messages and Google Voice mail saying they could not reach me. Apparently when they would try to call they would get a busy signal or the call would be dropped. I thought that perhaps it was due to an error I had made since I had recently switched my voicemail from YouMail back to T-Mobile and then to Google Voice. This hypothesis seemed to make sense because I was able to make calls but I could not receive them and incoming calls were being forwarded to my Google Voice number.
About 2 hours after I first became aware of the problem I could no longer make any calls and I started seeing the dreaded “Not registered on network” message everytime I attempted a call. Thus I can no longer send or receive any calls or text messages and my voicemail no longer works. Interestingly, my wife has the exact same phone (T-Mobile G1) and area code but her service is working fine. Hopefully T-Mobile will have everything working soon as it’s currently the top trending topic on Twitter right now and I would like to use my phone again!
UPDATE:At approximately 12:00 AM CST November 4, 2009 my T-Mobile G1 started receiving missed Google Voice messages and SMS reminders. My mobile phone is working correctly now and the T-Mobile site displays the following message:
UPDATE 11/03/2009 9:30 PM PST: We continue to work on restoring full services for the small percentage of affected Customers. Please stay tuned for the latest updates. We sincerely apologize for the inconvenience that this has caused our customers.
UPDATE:All is well again as T-Mobile points out:
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UPDATE 11/04/2009 9:15 AM PST: T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday. About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers.
If you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.
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